"Say What?!!"
About a week and a half ago, I had a post perfectly written in my head, but between two baseball practices, three cub scout meetings, a Christian Mother's meeting, chiropractor appointments and work, I couldn't find a moment where my brain was functioning as needed for my words to make enough sense. Then, I had a moment. The kids went to their dad's last weekend, I got to sleep in, my mind was clear and rested, I sat down to type.... and my
I pouted for about two minutes (hey, when I'm home by myself I can do that) but then I found my secret phone number to the "level 2" tech support (at the risk of sounding prejudice, these are the ones who usually speak clear English). I reached someone in another country who really tried her hardest to speak clearly, but still, I could barely understand her. After asking if I could get a new modem and finding out it would cost me $50 (at least that what I think she said) I told her I wanted to cancel my service. She told me she was sorry and read a scripted deal that she could offer me to get me to stick with them. I honestly couldn't understand what the deal was, but I knew I didn't want it. When I was worried I could be agreeing to something I didn't understand, because I couldn't understand, I asked to speak to someone who spoke English.
A pause, silence...and then the same woman simply spoke louder, and slower! Now I felt like a deaf person with someone screaming at me to get me to hear....it still didn't work.
It took me twenty minutes to cancel my account. I was offered the same "special offer" four times, not just for myself but for a friend also! I wouldn't refer an enemy to this company....okay, maybe an enemy if they were advancing in the middle of battle and I needed time to plan my next strategic move. I'd toss my cell phone at them and say, "Here, this is for you!"
The next day, I called Comcast with one bar of battery power left on my cell phone. I was in a parking lot at a McDonald's and thought I'd call since I was thinking about it. (Yes, having five kids and limited quiet time makes you think and do very odd things). I mentioned my phone could cut us off at any time and he said "No problem". Within five minutes I was all signed up with someone scheduled to arrive at my house the next Tuesday... and 30 seconds of battery life to spare.
That is all I ask for in a company, clear communication and quick and friendly service.
Now I am enjoying one of those moments where you go without something most people take for granted (in this case quick Internet) and then once you get it, you feel like you're sitting in the lap of luxury.
Well, that isn't what I intended to write about tonight at all. I started out with an entirely different topic in mind and then my mind wandered and my fingers followed. In fact, this post has nothing really to do with the whole theme (whatever that is) of my blog. When I was describing the foreign customer service rep, the Biblical story of Babylon came to mind, but now I realized I was the one who tends to babble on.
Until tomorrow,
Happy Babbling,
Gina
P.S.
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